Comments on: Squatworthy: Applecare repairs

By: tronsta

tronsta — Wed, 15 Mar 2006 15:29:03 +0000

I’ve been telling Spammy to stop swearing and using racial slurs when he calls Applecare. Methinks that’s his problem and why these two nice gentlemen have had pleasant experiences.

By: DudeAsInCool

DudeAsInCool — Wed, 15 Mar 2006 07:08:03 +0000

I have had better luck than you guys. I recently bought a new Intel Imac. There was an issue with the keyboard and after raising it twice to Applecare, they rushed me down a new keyboard and mouse. Then they followed up to see how I was doing. It was impressive.

By: tronsta

tronsta — Tue, 14 Mar 2006 17:18:51 +0000

Well Spammy isn’t very bright. Chances are he brought his laptop to a Dell center and the guys were just messing with him, hehehehe.

By: Marc Respass

Marc Respass — Tue, 14 Mar 2006 16:31:59 +0000

I have a four yo TiBook. I’ve had it in the shop three times. #1 FW port stopped working. #2 lost half my RAM (1 GB in, only 1/2 GB seen). #3 hard drive failed. In each case, AppleCare was polite and quick. I didn’t have to talk to a computer, I got through to a person immediately. They sent me a box, I put my laptop in the pre-paid shipping box and a week later, it was returned to me with my laptop working like new. I have nothing but good experience with AppleCare and they didn’t make me install my own hard drive ;). I never buy extended warranties but I just bought a MacBook Pro and got AppleCare. I guess people’s experiences vary.

By: Spamalot

Spamalot — Tue, 14 Mar 2006 15:41:25 +0000

BTW, on that 250-300 being a ripoff to install a HD, i agree, but with apple laptops you pretty much cant self install the HD. Look up some tutorials, you’ll see it’s no less than 50 screws to get to the HD.

I just paid techrestore to do it. They’re awesome

By: Spamalot

Spamalot — Tue, 14 Mar 2006 14:05:52 +0000

That’s what im talking about. Im glad I got a gateway laptop for my wife.

I love my ibook, but dealing with applecare is just dangerous.

Apples Laptops… geez, when they work, they’re great, but when they break, Apple is like “Just buy another, and make sure its an apple”

*Steve Jobs squats all the way to the bank*

By: tronsta

tronsta — Tue, 14 Mar 2006 13:44:30 +0000

You should totally put a Spamalot Rant category

That stinks dude. First of all, though, 250-350 for just hardware failure is a rip off. A new hard drive for a laptop is less than that, and you can get it and install it yourself, rather than wait for them.

So funny, the mob isn’t the only ones to offer protection lol. It’s getting to the point now where mainstream “protection” isn’t worth it.

The best support service I’ve seen so far is, by far, Gateway. We use them mostly at the job (though we are switching to Sony Vaio’s, which I am TOTALLY NOT a fan of for a plethora of reasons) but this is a typical conversation with Gateway support:

Tronsta: Help, we got a dead hard drive!
GW Support: Have you tried a hardware reset?
Tronsta: Yes!
GW Support: Have you tried re-seating the hard drive?
Tronsta: Yes!
GW Support: What error message do you get?
Tronsta: “Error 102* Bad Hard Drive.
GW Support: Ok sir, we are overnighting a new drive to you, you’ll have it by tomorrow. Just send the old one back.
Tronsta: Hooray!

No lie, it’s been that easy. On average, Gateway is more expensive than other brands, but the support is worth it.